Reviews


Please note we have no control for what is said here and apologise for any bad language used, we try to monitor what is put here and will remove any inappropriate comments.  if you want to leave a comment please go here http://www.premierrides.com/comments/ we are not the best at keeping this page up to date bearing in mind we do 3 – 5 events per day in the summer, we dont send out reminders for people to update this page, the good news is that most people leave reviews when things go wrong.

Gary Saunders
email *********************************
date  2nd August 2017
review When I first rang Premier Rides I spoke to a very pleasant lady, (Mandi Lucas) I asked for a price for a set of Cup & Saucers for a family 60th birthday party at a hotel, she was polite gave me all the information I needed and offered to email a quote and fact sheet, which she did within the hour, to compare I rang 2 other companies, the first the guy gave me a cost and was nearly double what Mandi quoted and was rude and said “if you want quality its what we do” then I rang another company and the guy was as abrupt as the last one, he quoted me £100 cheaper than Mandi and said “do you wanna book or not Im busy”  I did book it and asked for paperwork, I asked again and was sent an out of date insurance and despite chasing up to a week before I never got it, then he rang and said I had not paid and if I dont pay within the hour he was taking another job.  I explained I had no paperwork from him, no invoice, no in date insurance.  I rang Mandi and explained she said she knew of the company and they are well known to take money and let people down, I asked if hers was still available and it was so I booked it, she emailed all the in date paperwork I needed within the hour, a contract and an invoice to be paid within 14 days of the event.  All went well and I thank you for helping me out even though I had gone elsewhere.   The staff were very nice and the ride went down a storm.   It was a one off event and I have become wise to some tactics in that industry as I look back I could have either not had the ride at all and paid for it, or I could have paid nearly double the price for the same item.  Thank you Mandi and Andy and Dave the staff on the day.
Michelle Clover
email ***************************
date  30th July
review I am so sorry I know I have control over the weather but your staff were soaked on Sunday but kept a brave face and did not complain once, even though they were wet through they still cleaned up the rubbish around them after they had packed down, what a team you have tell them i’m sorry and see you again.
John Stag
email ***************************
date  2017
review We book Premier Rides for 6 events from May to July for our big events where we are open to the public and the rides are all free, we did it last year as well for the first time and it worked very well and the feedback we got was all good, I have to say working with them and our strict (over the top at times) H&S people it has been a pleasure to work with them.  I think i am experienced now as we have seen them 12 times in 2 years and each time the staff are all fantastic at what they do and how they can operate the rides whilst dealing with large numbers of people we have who all fight over the rides, they remain calm the whole time and deal with any issue thrown at them, even us changing rides to suit the weather.  Thank you guys and we will definitely see you in 2018.
Sarah Miles
email *********************
date July 2017
review Can you thank Phillip and David for bringing the simulator to our school prom it went down so well and the children really enjoyed it and it made the event special.  The fact they could go on so many different rides was a bonus, thank you we will see you next year.
first_name John Buckles
email ************************
date July 2017
review English weather – dont you love it.  I felt so sorry for the guys building the dodgems in T shirts and it was pouring with rain, they carried on regardless and built them up for us working round the difficult times we were given and was ready to go on time.  Im glad it stopped raining later.  please pass on our thanks your team work so hard.
first_name Stephen Wallace
email *************************
date 8th July 2017
review Thank you great day all went well
first_name Mike
email *****************************
date June 2017
review I was one of the stupid ones, I booked a ride with rides for hire because they were cheap and even though you warned me i still went ahead and booked with them.  I would just like to say a big thank you for helping us out at the last minute, I wish I had taken your advice from the start, even though we had paid him a deposit I am so pleased we had rides which was only due to your hard work.  we will come straight to you next time.  Thank you so much.

first_name Kelly Anne St James School
email ***********************
date 4th July 2017
review all went well again this year and you made a huge contribution to the event – great rides great staff great weather great event the children loved it
first_name James Stewtson
email **************************
date 25 June 2017
review Just want to say a big thanks to Mandi Phill and the team for helping out at short notice due to being let down, i will be back to you next year for sure.
first_name Katie
email **************************
date 17th June 2017
review Thanks guys you made our event special, will be back next year

 

HSA

Premier Rides have been coming to our fair now for several years and are always reliable, friendly and professional. The children love the rides and the staff are very helpful.

Alison

S*********** School Berks

Another successful event and you guys play a large part and as always it went down very well – thank you.

James

June 2017

We had booked funfair rides for hire and they let us down, even though we had paid a deposit.  Fortunately Premier Rides could help and we had our dodgems thanks guys.

first_name J***y T*****l
email ***********************
date 17th May 2017
review Another excellent ride hire from Premier Rides. We hired the Sky Dancer ride for our end of year ball and it was fantastic, the students’ were queuing to use it the entire night, and the staff were friendly end efficient. Will definitely look to hire from them again.

 

From Francis

Cambridge College Ball

June 2016

What a challenge wet ground, tight turns and a college that have more rules than i can handle and you dealt with them all thank you, it all went well and everyone had a great time.  after the hassle we had last year with Irvins we will be back to you – you’re so easy to deal with.

From Horsham Signs

June 2016

Thanks great bunch, great comms, great staff, and to top it all great rides – thank you

From Simon

College event Surrey

May 2016

Thank you Mandy, I had been dealing with Simon from Rides for Hire and even though he was rude to deal with, he gave me a good price,  then a week before he stopped answering my calls and messages, so I rang Mandy at Premier Rides and she was so helpful, she gave me a quote for all the items i needed and i said yes, within 24 hrs contracts were exchanged and the rides arrived when they should, set up without any hassle and the staff on the day were good.  this was all arranged in less than a week.  It was a pleasure and easy to work with you and will be back again next year, thank you so much.

 

From: Andrew

Subject: School Fayre

DateofEvent May 2016

Message Body:

We hired the Chair O Plane ride for our annual May Fayre this year. The two guys operating the ride arrived in very good time and set up efficiently and well ahead of the start time of the event.  We were really impressed with their professionalism throughout the day.  They had a strong sense of safety, but were also keen to make sure that the children enjoyed themselves too.  They had a really good manner with the children and clearly enjoyed their job. I think it is fair to say that the Chair O Plane ride was a big hit at the Fayre and made for a superb centre piece. I will definitely look forward to working with this company again.

From: Sarah

Subject: Race event

last weekend

Message Body:

Mandi I would just like to say thanks that was my last event for the company as im leaving to set up a similar business, thank you for making my last event go really well, you had difficult open times, difficult access, and horrible weather but your team did a great job. in my new job i will have a need for rides and will be in touch.

Sarah

 

 

From: Tony Foster

Subject: Brighton Fireworks party

Sat 7th Nov

Message Body:

 

Thanks guys you did a great job, there was no way i thought in that rain you would work around the conditions, it rained all day during set up and it rained through packing away and even though you were cold and wet, you did a great job.  The feedback was good and we will do it again next year and it goes without saying you will be back.

I also have an event in May i will speak to you about in the new year

 

From: Rachael
Subject:
Sept 2015
Message Body:
Used before: No
Use again: Yes
Recommend: Yes

We required a carousel for a short film project and Mandi was so accommodating from the start. She and her team are very knowledgeable about their rides and were able to advise us throughout our planning for the production.

When we ran into trouble finding a suitable location, Mandi was quick to suggest some places that may be able to help and we were lucky enough to film at the South of England Showground.

Mandi and her team was so helpful to us, and so kind and accommodating when our schedule and location kept changing.

I would definitely recommend this company to anyone with Funfair & Fairground Ride needs.

Rachael

From: Steve Barrington

Subject: Summer Ball

Sat 12th September

Message Body:

I am really sorry I didn’t book with you in the first place, I admit I was caught by a certain showman who offered the world at a cheaper cost than you,  and yes you did warn me, fortunately we got 1 out of the 3 rides from him and you helped out with the other 2 and i thank you for that as you didn’t have to.

we will certainly come to you for our summer ball next year.

CFC Summer Ball Committee

 

From: Hannah

Subject: Party

Well we made a mistake and learned the hard way, we should have booked you for all the rides and not booked Irvines for the one other as that cost us dearly, we should have listened to you, to pay more for the same ride was silly, and should we do this event again we will book it all through you.

Message Body:

Hi Mandi,

I would like to thank you and your team for all your help in organising our tea cup ride for the Woodlands Infant School summer fair, held on 27th June.

Your efficiency and helpfulness was second to none and the man who arrived, set up and ran the tea cups was brilliant!

We will be recommending you to the Junior school and to many others.

We’ll be in touch again for next years fair!

Thank you again.

Best wishes

Samantha

 

From: Joanna

Subject: 1st Aug

Message Body:

Hi Guys

 

Thanks again for the Astroglide it went down really well as it has for the past 4 years, its always good to get feedback and i would like to thank you and your team for helping make my life easy and the event special

 

 

From: Samantha

Subject: Woodlands school

June 2015

Message Body:

Hi Mandi,

I would like to thank you and your team for all your help in organising our tea cup ride for the Woodlands Infant School summer fair, held on 27th June.

Your efficiency and helpfulness was second to none and the man who arrived, set up and ran the tea cups was brilliant!

We will be recommending you to the Junior school and to many others.

We’ll be in touch again for next years fair!

Thank you again.

Best wishes

Samantha

From: Mr Daniel Castle

Subject: Northwood Summer Ball

Sat 11th July

Message Body:

During the build up to our Summer Ball, we had booked another company which had to pull out at the last min, which as you could image left our event with a major issue.  However due to the great support from Premier Rides, they were able to proivde us a full Bumper Car set at very short notice and at a better cost! The service we recieved from the team that set up this rides was fantastic and the ride itself was in great condition and was used all night!  Northwood WO & SNCO Mess FULLY RECOMMENDS this company and will be using them again for future functions.  Thankyou

From: Richard <[your-email]>

Subject: [your-subject

[text DateofEvent]

Message Body:

Absolutley delivered, thank you. We were let down, again, by a funfair provider at the last minute and Mandi and the team came to the rescue. Great rides and great staff, thank you.

 

Sent: 7 July 2015 14:45

Subject: School Fete Horsham

From: Sally

Message Body:

Very good day made easier by your guys the 4th year in a row you have done this and you are so easy to deal with, Thank Andy for us and hope his head is not too sore after a day of screaming children, he works the cups so well for us.

 

Sent:  02 July 2015 08:02

Subject: Company Event

From: Susan Madison

Message Body:

I would just like to thank Phill and the team for the great work at our party on Saturday, the feedback we have had so far was that everyone had a good time.  I have to be honest i was a bit cautious about booking the Sky Dancer as im not aware of this ride and have to say at work today they are still showing videos on their phones taken on the ride.   I didnt go on it but those who did have big smiles on their faces. Thank you and we will be in contact for next year

Sent: 26 May 2015 11:25

Subject: Private party

From: Nick

Message Body:

 

Thank you Mandi and your team, they did a great job over the weekend even though i messed up on timings, your guys did not argue when i explained, i hope they were all fed well and looked after.  They did you proud, i know its not easy working in this industry but they looked clean, professional, and were polite to the guests, packed away after the event and left nothing but a few tracks.  what more could i ask, working with you and your team makes my job as an event organiser so much easier.

Subject: Oxford College Ball

sent: Monday  25th May

Thanks Guys, yes you were right the Sky Dancer went down a treat, I even went on it myself and yes it was good, I didnt think it would be but i had a great time i should have listened to you earlier.  Thanks for the rides and candy floss everyone had a good time, your staff are great and very helpful.  see you next year

 

Sent: 19 May 2015 14:39

Subject: our College Ball

From: Kyla

Message Body:

 

Further to my message to you before when you helped plan the event due to www.ridesforhire letting me down, I thought I would do a follow up after the event. what was interesting was even though i chased Simon Readman for paperwork and pictures and he said he would get it to me, he never did.  i said the event was on and never heard from him again, i did leave it thinking he would at some point contact me, but no.

Anyway i had 3 rides from you guys and from day 1 Premier Rides do what it says on the tin, i had all i needed before, i had an email saying arrival times and contact numbers in case i needed to contact them on the day, they arrived set up and ran without any issues they just did their job, i even took some beers over to thank them and they politely turned them down saying they were working but would have coffee, what a great bunch.  Thank you xx see you in 2016

Sent: 23 April 2015 10:43

Subject: Family fun Day

From: James

Message Body:

 

Having used Premier before it seem common sense to use them again and they did a great job, thanks Guys you were good as always even though the weather wasnt.

Sent: 26 March 2015 12:43

Subject: our College Ball

From: Kyla

Message Body:

I am really annoyed, originally I contacted ridesforhire.com to get a quote, spoke to a Simon his prices were worryingly low compared to the others but i booked as we are on a tight budget, I explained we needed to get a licence for the rides at the event and asked for paperwork. I found him rude, arrogant and very unhelpful. I chased for the paperwork inc insurance and H&S Certs but never got them only excuses.  I said he could send the expired ones and then the new ones when ready, he made more excuses, i asked for pictures of the rides were were getting, he said it had just been repainted and didn’t have any.  I have since found out he was booked to do another college last year and the rides did not turn up so we had a lucky escape.

I then contacted Mandi at Premier Rides I asked for a quote, it came in writing within 15 mins, i asked for pictures and got them immediately and had all the paperwork within the hour plus she helped dealing with the council direct. Within a further 2 days I had returned her contracts, had an invoice and paid the deposit.

Mandi thank you for helping without your help we would still be waiting for them to get back to us, interestingly ive still not heard from him (Simon)some 6 weeks later and now we will be able to have rides at at our event.

 

 

First_Name_only: Tony Alcock

County: Kent
Date_of_Event: 31st Dec 2014
Was_this_you_first_Event_with_us?: No
Would_You_Use_Us_Again: Yes
Would_you_Recommend_us_: Yes
Comments: Great bunch easy to deal with and on the day all good.  I was really pleased as someone left a car where the ride was to go and the guys did what they could to help, we got it moved late and they worked even harder to get ready in time, and even though they had less time it was all up and ready with no complaints from them they just worked with us so well. See you again next year happy new year
First_Name_only: Jeni
County: Hampshire
Date_of_Event: 29 Oct 2014
Was_this_you_first_Event_with_us?: Yes
Would_You_Use_Us_Again: Yes
Would_you_Recommend_us_: Yes
Comments: Friendly service from enquiry stage to the actual event.

First_Name_only: Jo
County: cheshire
Date_of_Event: Oct
Was_this_you_first_Event_with_us?: Yes
Would_You_Use_Us_Again: Yes
Would_you_Recommend_us_: Yes
Comments: Great service, Mandy was fantastic at organising the spinning t cups and carousel, would definitely use her again.
First_Name_only: Trevor Wilks
County: London
Date_of_Event: 13th Sept 2014
Was_this_you_first_Event_with_us?: Yes
Would_You_Use_Us_Again: Yes
Would_you_Recommend_us_: Yes
Comments: I stupidly did not book Premier Rides originally as I was persuaded by another showman to use them, I chased them for paperwork and pictures – did not get it.  The night before the event they rang to say the main item a children’s carousel  was not coming.  I rang Mandy at Premier at 7pm on the Friday,  she gave me a quote and instantly sent through all paperwork I needed so I booked her.  The team arrived the next day on time and  without any hassle they set up and operated in a professional manner and dressed appropriately.  The other company I asked to supply a “hand turned”  original childrens chair o planes, when it arrived the scruffy guy who operated it spent most of his time sat down and the ride was not going round.  When I asked why he said he was tired, I then watched him with a rope drag the ride round, it was not a hand turned ride at all it was a modern ride with a motor they just pushed it round all day.  Would I use them again? No – I would use Premier Rides every day of the week Thank you Mandy you saved my event.
First_Name_only: Sarah Bridling – Tesco distribution Centre
County: Hertford
Date_of_Event: 30 Aug 14
Was_this_you_first_Event_with_us?: Yes
Would_You_Use_Us_Again: Yes
Would_you_Recommend_us_: Yes
Comments: I booked Premier for our company funday and I must say dealing with Mandi was easy and a pleasure, on the day I booked another company to supply inflatables and they did not bring a generator as they said I didn’t book one, premier on the day powered everything for me and even when one of the inflatable companies blowers packed up Premier had a spare you saved me a lot of hassle guys thank you, I will be back next year.

First_Name_only: Brian
County: Sussex
Date_of_Event: 26/7/14
Was_this_you_first_Event_with_us?: Yes
Would_You_Use_Us_Again: Yes
Would_you_Recommend_us_: Yes
Comments: Thank you for making Weban Smith family fun day a huge success your team were great and the rides went down a treat.  We have no hesitation in booking you for 2015

First_Name_only: Jane
County: Somerset
Date_of_Event: 27/6/14
Was_this_you_first_Event_with_us?: Yes
Would_You_Use_Us_Again: Yes
Would_you_Recommend_us_: Yes
Comments: Mandi was amazing and went well beyond the call of duty!  We had been let down by another company at the last minute and her professionalism and dedication ensured that she found a replacement ride for us and we all had an amazing evening.  I would recommend this company without a shadow of a doubt.

IanCounty: HampshireDate_of_Event: 10/07/14Was_this_you_first_Event_with_us?: YesWould_You_Use_Us_Again: YesWould_you_Recommend_us_: YesComments: Booking was easy, quality was fantastic, visual impact awsome, price the best no one else came close, the staff – priceless and go the extra mile.Mandi and Philip plus your team thank you very much.Ian PEC of the Sgts Mess
Mirandi Scott
County: Hampshire
Date_of_Event: May 13
used_before: no
use_again: Yes
recommend: Yes
Comments: A week before my event I found out there is a fair down the road so the rides could not do my event, I was really angry and rang the showmans guild who confirmed this was the case and suggested I went to the person who has the fair down the road, what a stupid rule, I was given premier Rides number and they sorted 3 rides for my event.. thank you guys you were great

Andrew Alpine
County: London
Date_of_Event: July 2014
used_before: Yes
use_again: yes
recommend: Yes
Comments: Have used PR for many years wouldn’t go anywhere else, I used to use someone else and then found out I was paying over £1,500 more for the same set of dodgems, I know this because the same person brought the dodgems as the previous year.

Sarah Cox
County: Hertford
Date_of_Event: June 2014
used_before: No
use_again: Yes
recommend: Yes
Comments: I had another ride booked through another company who let me down 3 days before the event and after many calls Mandy helped me out and im really grateful, I will be back next year  Steve
County: Kent
Date_of_Event: June 2014
used_before: Yes
use_again: Yes
recommend: Yes
Comments: After looking around I had several quotes but I felt Mandi gave me the confidence that the rides would be there
Michael Alexandra
County: Berkshire
Date_of_Event: July 5th 2014
used_before: Yes
use_again: Yes
recommend: Yes
Comments: This is the 10th year you have supplied rides for this event and I thank you for making it easier each year, no hassle, no problems, all rides in first class condition and every year we have a good day for the staff.

Stuart from Pfizers Sandwich Kent
County: Kent
Date_of_Event: Nov
used_before: Yes
use_again: Yes
recommend: Yes
Comments: For 9 years you put rides in our fireworks event and sadly the site closed down due to politics and the event will no longer happen, it was great working with such an easy company and in my new role if I need rides I will certainly come to you, thanks Phill &and  team for making our event great